The influence of IT on Supply Chain Management Systems Dissertation

The influence of IT on Supply Chain Management Systems - Dissertation Example About the organization 2. Literature review 3. Dissertation methodology 4. Ethical considerations 5. Findings and analysis 6. Discussions 7. Limitations of the study 8. Conclusions 9. Works cited The influence of IT on Supply Chain Management Systems 1. Introduction 1.1. Background Business organizations operate in a competitive environment in which different players scramble for the market share. The organizations strive to be attractive to clients by offering services that are exceptional and conventionally accepted that are unique to the company. This aim of business organizations is not always achieved due to the other challenging forces in the in the industry. The overall costs of operation are often high at certain instances while the customers are attracted to competitive (lower) prices for different products and services. The organizations also experience labor shortage or heavy loads of tasks on the employees that slow down the operations at the organization. This leads to o verall reduced output of the employees. The manual systems that are applied by certain organizations in their operations are not only slow but are also subject to errors that can lead to huge losses to the organization. This situation has been corrected in many business organizations with the recent development of information technology. The use of information technology has improved operations in various business organizations through excellent information management. ... Two or more organizations that have a direct link of this nature form a supply chain (Mentzer, 5). There is need for proper coordination of the processes involved in the conveyance of these products, services, or finances across the supply chain. Supply chains are encountered in both the service and manufacturing industries, though with some deviations across the industries (Ganeshan & Harrison, 1). Supply chain management is the science and art applied in improving the business functions through enhanced flow of information with an aim of improving long-term productivity and customer satisfaction (Wailgum & Worthen, 1; Mentzer, 2). These steps are hardly implemented with the traditional manual system. The introduction of modern technology and the integration of the technology into supply chain management have improved the operations of many organizations. Competition then becomes between organizations and between their supply chains as well (Xia-feng, 72). Tigo Ghana is one organiza tion that has recently integrated information technology into its supply chain management in order to improve its operations. This study investigates the roles that information technology has played in the improvement of supply chain management at Tigo Ghana, a telecommunications company in Ghana. It performs an analysis of the significant milestones that have been witnessed in the telecommunication company since the beginning of technology-based supply chain management. This study focuses on the role that IT has played in improving the operations in supply chain management of the organization. 1.2. The research question The research entails an investigation of the influence of information technology on supply-chain management